A common theme has emerged in many of the conversations I’ve had recently—with business leaders, technology partners, podcast guests, and customers alike. The organizations making the greatest progress with AI and digital transformation aren’t necessarily moving the fastest; they’re moving with intention. They’re asking thoughtful questions, investing in education, and focusing on solving real business challenges rather than chasing the latest trend.
At Symplicity, we’re committed to helping our clients navigate this evolving landscape with confidence. From AI workshops and industry conferences to new certifications, strategic partnerships, and community events, we’re continuously learning and growing alongside the organizations we serve. This month’s newsletter highlights some of those exciting developments, introduces new members of our team, and offers a glimpse into what’s ahead as we prepare for a busy and innovative second half of the year.
Best Regards,
Catherine
Catherine Ripley
CEO & President
[email protected] | 616.588.8501
Symplicity Communications and Novus Data Journeys Host Community AI Workshop Event
85% of CEOs believe their organizations have gaps in data traceability, meaning they can’t fully track where their data originates or how it’s used. Without governance, AI initiatives carry real operational and legal risk.
Many organizations are moving quickly to deploy AI, but they haven’t done the foundational work around data governance, lineage, ownership, and security. If you don’t understand where your data comes from, who has access to it, or how it’s being used, it’s difficult to trust the outputs or manage the risk.
In May, a group of Grand Rapids area business leaders joined us at the Symplicity Communications office to discuss how organizations truly get ready for AI. An honest conversation was had about asking the hard questions about Data and AI readiness. Roberta McCarter of Novus Data Journeys led that conversation and provided great information about the path to foundational AI success.
Most AI pilots are failing, and that failure usually comes from organizational unpreparedness.
With our partners at Novus Data Journeys, we turn AI readiness into an ongoing advantage, not a problem you keep rediscovering.
Symplicity Communications Attends NiCE World
The Symplicity Communications, Inc. team is always out there looking to improve our knowledge and skills and build the connections necessary to help out clients in new and exciting ways!
Symplicity Communications President and CEO, Catherine Ripley, traveled to Orlando, Florida earlier this month to attend the NiCE World conference.
NiCE World 2026 brought together thousands of CX leaders, innovators, and practitioners for three days focused on what’s next in customer experience, AI, and automation. Catherine explored real-world strategies, connected with peers across industries, and experienced how AI is reshaping customer service at enterprise scale.
AI has entered a new phase where success will come not from individual AI tools, but from orchestrating AI at enterprise scale to proactively resolve customer needs, reduce costs, improve experiences, and drive measurable business outcomes. AI is a transformational business shift that will fundamentally change customer experience (CX), operations, and workforce productivity. It will solve business problems but not necessarily be a technology ask. In other words, this isn’t the IT departments problem to solve, rather businesses need to get all the stakeholders involved early and create a plan.
Symplicity Communications Sponsors Odoo GR Business Event
On June 11th, the Symplicity Communications team attended and presented at the Odoo Business show in Grand Rapids, an event we also sponsored. A lot of great information was shared and connections were made!
Symplicity Communications is a proud Odoo partner and we are happy to help you learn more and decide if Odoo is the right fit for your future business platform needs!
Symplicity Communications is a RingCentral AI Certified Partner
RingCentral is transforming how organizations deliver smarter customer experiences with AI-powered communications and contact center solutions, and as a certified RingCentral Reach AI CX Partner, AND RingCentral Reach™ Diamond Partner, Symplicity Communications is recognized as one of the top partners nationwide to help you find the perfect solution to your customer experience needs.
Meet our new Symplicity Communications Staff Members!
Symplicity Communications is pleased to announce the additions of three new staff members!
- Heidi Breeden has joined Symplicity Communications as our new People and Culture Manager
- Riley Remington has joined our team as our new Business Transformation Specialist
- Jon Manser is the new Senior Data Insights Analyst here at Symplicity Communications
Symplicity Staff Growing Skills and Knowledge at Intelisys AI Masterclass
Members of the Symplicity Communications staff traveled to St. Louis, MO this week to attend the Intelisys Edge Master Class. They took part in an immersive learning experience and learned way to better help our customers implement AI practices and solutions.
The Latest Symplicity Conversations
Have you been staying up to date with the Symplicity Conversations Podcast? We have had some great conversations recently, with guests like Jennifer Feuerstein-DiVita, AARP Associate State Director, David White, Director of North America from CM.com, Andy Siemens, CEO of Tailwind Voice and Data, John Finch, VP of Product Marketing at RingCentral and Ashlea Souffrou, founder and CEO of SxanPro. Check them out!
We’ve got a lot of great guests lined up and many great conversations coming your way. So, make sure you like and subscribe and never miss an episode!
Symplicity Communications in the Community
The Symplicity Communications team has been busy in the community lately, attending many great local events, while also preparing for some big events coming up right here at the Symplicity Communications building!
The team has been fortunate to attend events like the West Michigan CEO Summit, and Crain’s Grand Rapids Business Women of Influence luncheon, while we recently were added to the Small Business Association of Michigan (SBAM) Academy for our video discussion: Modernizing Customer Communication with AI: Tools Every Small Business Should Use Now. Watch it now!
Keep an eye out on the Symplicity Communications socials, as soon we will be sharing some great information about our event at Tech Week Grand Rapids 2026, and how we are participating in ArtPrize 2026!
