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Business Process Automation Services

Let’s upgrade your company’s efficiency with business process automations that unlock savings and drive revenue!

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Symplicity Automation Services

What is Business Process Automation?

Business process automation (BPA) refers to the use of technology and software solutions to automate and streamline business processes, tasks, and workflows. Here are some of the business functions we can transform with automation:

  1. Customer experience management
  2. Human resources workflows
  3. Sales and marketing initiatives
  4. Operations and production
  5. Compliance and risk management
  6. IT and information systems
  7. Supply chain and logistics
  8. Finance and accounting

BPA includes intelligent software, workflow engines, robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML) algorithms. These help to eliminate manual and repetitive activities, enhance operational efficiency, and improve overall productivity.

The goal of business automation is to optimize and standardize processes, reduce human error, enhance data accuracy, accelerate task completion, and free up valuable resources to focus on higher-value activities. By automating routine and rule-based tasks, employees can shift their focus to more strategic and creative tasks that require human intelligence and expertise.

You’ll Love Our Business Automation Solutions

Symplicity is a supplier-neutral business automation consultant that works as an extension of your team to do what’s best for your bottom line. Here’s how we bring the magic of business process automation to your organization.

  • Identify and resolve inefficiencies. We’ll analyze your workflows, pinpoint bottlenecks, and provide a roadmap to streamline operations and improve overall efficiency.
  • Upgrade outdated technology. We’ll assess your current systems, evaluate the ROI of upgrading, and recommend the best technology providers to modernize your processes.
  • Customized automation. We’ll develop tailored intelligent automations for your specific business processes, reducing manual effort, minimizing errors, and increasing productivity.
  • Data-driven insights. Our BPA solutions leverage advanced analytics and business intelligence to provide valuable insights, enabling you to make data-driven decisions, optimize operations, and uncover new growth opportunities.
  • Identify processes that can benefit from automation. We’ll audit complex processes, whether in billing, inventory management, HR, or elsewhere. We’ll then recommend automation solutions that reduce errors and save time.
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  • Negotiate competitive terms. We’ll leverage our expertise to negotiate favorable terms with suppliers, ensuring you get the best value for your BPA solutions.
  • Maximize cost savings. Using our TEM super-skills, we’ll fight on your behalf to secure retroactive discounts, explore lower-cost alternatives, and eliminate redundant expenses.
  • Optimize vendor relationships. We’ll help you consolidate overlapping functionalities, negotiate fair pricing, and ensure you’re charged accurately by vendors.
  • Renewal analysis and negotiation. We’ll review contract terms, analyze options, and negotiate favorable conditions during contract renewals.
  • Consolidate and optimize resources. We’ll provide expert guidance on consolidating and optimizing your technology and telecom resources for improved efficiency.
  • Drive simplification and profitability. We’re committed to identifying opportunities for simplification, cost reduction, and enhanced profitability throughout your organization.

Sounds pretty good, right? Let’s get started.

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The Benefits of Business Automation

Our clients see amazing increases in efficiency across organizational departments. Here are just some of the payoffs from investing in business automation solutions.

  1. Enhanced customer experience. Automation enables faster response times, streamlined customer interactions, and personalized experiences. By automating customer support, order processing, and other touchpoints, you can deliver exceptional service and build customer loyalty.
  2. Enhanced efficiency. Business automation streamlines processes, eliminates manual tasks, and reduces human error. This leads to increased operational efficiency, faster turnaround times, and optimized resource utilization.
  3. Cost savings. Automation reduces labor costs by minimizing the need for manual intervention. It eliminates repetitive tasks, reduces the risk of errors, and lowers operational expenses, allowing you to allocate resources more strategically.
  4. Improved accuracy. Automated systems ensure consistent and error-free execution of tasks, reducing the likelihood of mistakes and improving data accuracy. This promotes reliable decision-making based on reliable information.
  5. Scalability and flexibility. Business automation solutions are designed to accommodate growth and changing business needs. They can scale effortlessly as your operations expand, providing the flexibility to adapt to evolving market demands.
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  • Increased productivity. By automating time-consuming and repetitive tasks, employees can focus on higher-value activities that require human expertise, creativity, and critical thinking. This boosts productivity and employee satisfaction.
  • Improved decision-making. Automation solutions provide real-time data, analytics, and insights to facilitate data-driven decision-making. This enables you to identify trends, monitor performance metrics, and make informed strategic choices.
  • Compliance and risk management. Automation ensures consistent adherence to regulatory requirements and compliance standards. It mitigates the risk of errors and non-compliance, safeguarding your organization’s reputation and avoiding potential penalties.
  • Competitive advantage. Implementing automation solutions can give your business a competitive edge. It enables you to operate more efficiently, respond quickly to market changes, and innovate at a faster pace, setting you apart from competitors.
  • Business continuity. Automation minimizes dependency on manual processes and reduces the impact of disruptions. With automated backups, disaster recovery capabilities, and remote accessibility, your business remains resilient even during unforeseen events.

These are just some of the benefits of business process automation. We can work with you to craft custom process automations that address the specific needs of your company or organization.

By embracing business automation solutions, you unlock the potential for increased efficiency, cost savings, improved accuracy, scalability, and better customer experiences. It empowers your organization to stay agile, competitive, and future-ready in today’s fast-paced business landscape.

Our Business Automation Services

We analyze and assess your company’s needs and the areas where you can improve efficiency. Then we connect you to the perfect solutions provider and secure the best rate for you. Here are some of the business process automation solutions we can use to digitally transform your company:

  • Process analysis and optimization
  • Customer experience and contact center automations
  • Workflow management automations
  • Data integration and system connectivity
  • Unified communications automations
  • Document processing and management automations
  • Robotic process automation (RPA)
  • Reporting and analytics automations
  • Vendor management automations
  • Customer relationship management (CRM) automation
  • Supply chain automation
  • Employee onboarding and HR automation
  • Compliance and risk management automation
  • Intelligent data capture using technologies like optical character recognition (OCR) and intelligent document recognition (IDR)
  • Chatbot implementation
  • Mobile app development automations
What are the Best Business Automation Tools?

There are some great business automation software tools available today, but the key is knowing which one to apply to which aspect of your business.

Our experienced professionals are wired into the world of core business process automation tools and can assess the best fit for each use case in your organization.

Business Automation Examples

Here are some examples of industries we serve with our business process automation expertise:

  • Healthcare and life sciences, including clinical trial applications
  • Financial services
  • Manufacturing and industrial
  • Retail and ecommerce
  • Information technology
  • Telecommunications
  • Energy and utilities
  • Government and public sector
  • Education and research
  • Professional services

Here are some examples of how automating business processes can accelerate your business and increase profitability:

Examples of business automation:

  1. Data backup and recovery automation: BPA automates the process of backing up and recovering critical data, ensuring data integrity and minimizing downtime in case of system failures or cyber threats.
  2. Customer onboarding automation: BPA streamlines the customer onboarding process by automating tasks such as account creation, identity verification, and document signing, improving efficiency and enhancing the customer experience.
  3. Invoice processing automation: BPA eliminates manual invoice handling by automating the entire invoice processing workflow, including data extraction, validation, and approval, reducing errors and accelerating payment cycles.
  4. Sales order automation: BPA automates the sales order process, from order creation to fulfillment, by integrating sales systems, inventory management, and shipping logistics, resulting in faster order processing and improved customer satisfaction.
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  1. Workflow and task automation: BPA enables the automation of repetitive tasks and workflows, such as data entry, report generation, and task assignment, freeing up employees to focus on higher-value activities and reducing human error.
  2. Contract management automation: BPA automates contract creation, review, and approval processes, ensuring compliance with contractual obligations, minimizing contract lifecycle bottlenecks, and reducing legal risks.
  3. IT service management automation: BPA automates IT service processes, including incident management, change management, and problem resolution, improving response times, minimizing service disruptions, and enhancing IT productivity.
  4. Employee onboarding and offboarding automation: BPA streamlines the employee onboarding and offboarding process by automating tasks such as account setup, access provisioning, equipment allocation, and documentation, ensuring a smooth transition for employees.
  5. Compliance and risk management automation: BPA automates compliance monitoring and risk assessment processes, helping organizations adhere to regulatory requirements, identify potential risks, and implement preventive measures.
  6. Data integration and synchronization automation: BPA automates data integration and synchronization across multiple systems and applications, ensuring data consistency, accuracy, and real-time visibility across the organization.
  7. Social media management automation: BPA simplifies social media management by automating content scheduling, monitoring engagements, and generating analytics reports, enabling businesses to maintain an active online presence efficiently.
  8. Customer support automation: BPA automates customer support processes, including ticket routing, response generation, and knowledge base updates, improving response times, enhancing customer satisfaction, and reducing support costs.
  9. Supply chain management automation: BPA automates various aspects of the supply chain, such as demand forecasting, inventory management, order fulfillment, and supplier collaboration, optimizing efficiency and reducing operational costs.
  10. Quality assurance and testing automation: BPA automates software testing and quality assurance processes, accelerating testing cycles, improving test coverage, and ensuring the delivery of high-quality products or services.
  11. Marketing campaign automation: BPA streamlines marketing campaign execution by automating tasks like email marketing, lead nurturing, campaign tracking, and performance analysis, improving campaign efficiency and maximizing marketing ROI.

To discuss how business process automation can help your company reduce cost and grow profits, contact us today.

A Business Automation Consultant that Cares

From customer care to task management workflows to logistics, we’re here to automate your business processes and make your life easier. Our primary goal is always to look at the actual needs of your business and how automation can benefit it long-term. 

In addition to business automation consulting, we also specialize in telephony networks, technology expense management, cybersecurity and IT, data and colocation solutions, and much more. If it involves business processes and technology, we’re here to make it easier and cheaper for you. Whether you need SD-WAN, data warehousing, or mobile device management, give us a chance to show you what we can do.

Check out the full scope of what we offer on our solutions page!

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What is business process management?

Business process management (BPM) is an approach or methodology that organizations use to identify, analyze, design, optimize, and automate their business processes. It involves systematically managing and improving processes to achieve operational efficiency, effectiveness, and agility.

BPM focuses on understanding how work is done within an organization, identifying areas for improvement, and implementing changes to streamline processes, eliminate bottlenecks, reduce errors, and enhance overall performance. It involves a combination of process modeling, analysis, redesign, automation, and continuous monitoring and improvement.

The goals of business process management include increasing productivity, reducing costs, enhancing customer satisfaction, improving quality and consistency, ensuring compliance with regulations, and enabling organizations to adapt to changing market demands.

What is digital process automation?

Digital process automation (DPA) is a subset of business process automation. DPA refers to the use of technology to streamline and automate various business processes within an organization. It involves leveraging digital tools, business applications, and management software to optimize workflows, improve efficiency, and enhance process control.

With DPA, organizations can automate repetitive tasks, reduce manual intervention, and eliminate bottlenecks in their operations. This enables teams, including HR teams, to focus on more strategic initiatives and value-added activities. DPA encompasses the entire lifecycle management of processes, from initiation to completion, ensuring smooth and efficient execution.

Through workflow automation and process improvement, DPA enables organizations to achieve greater accuracy, consistency, and speed in their operations. It minimizes errors, reduces delays, and enhances overall productivity. By digitizing processes, organizations can capture and analyze data to gain insights, identify areas for improvement, and make data-driven decisions.

In short, digital process automation empowers organizations to optimize their business processes, enhance productivity, and achieve operational excellence through the effective use of technology and automation tools.

What are the three levels of an automation system?

In an automation system, there are three levels: enterprise platforms, management systems, and process builders. These levels work together to enable efficient and streamlined automation of various processes within an organization.

What is the difference between BPA and RPA?

RPA is a subset of BPA. Here are some distinctions about the two disciplines. 

  • BPA, or business process automation, focuses on automating end-to-end business processes using software and technologies like BPM software and workflow management. 
  • RPA, or robotic process automation, involves automating repetitive tasks using software robots to mimic human interactions with systems, improving efficiency and accuracy.

What are the three types of RPA?

The three types of RPA are:

  1. Attended RPA
  2. Unattended RPA
  3. Hybrid RPA 

Attended RPA works alongside human users to automate tasks. Unattended RPA operates independently, without human intervention. Hybrid RPA combines both attended and unattended automation capabilities.

What is an example of process automation?

An example of process automation is automating the employee onboarding process using business process automation (BPA) software. This involves streamlining tasks such as document processing, vendor management, and employee satisfaction surveys to save time, enhance efficiency, and improve the onboarding experience.

What are the two types of process automation?

The two types of process automation are rule-based automation and knowledge-based automation. Rule-based automation follows predefined rules and conditions to automate repetitive tasks, while knowledge-based automation utilizes artificial intelligence and machine learning algorithms to analyze data and make intelligent decisions in automating complex processes.

What are the 4 stages of automation?

The four stages of automation are as follows:

  1. Analysis
  2. Design
  3. Implementation
  4. Monitoring

In the analysis stage, processes are identified and evaluated for automation potential. Then, in the design stage, automation workflows and requirements are defined. Next, in the implementation stage, the automation solution is developed and deployed. Finally, in the monitoring stage, the performance and effectiveness of the automation are continuously assessed and optimized.

What are the 3 A’s in automation?

The 3 A’s of automation are accuracy, agility, and efficiency. 

Automation ensures accuracy by reducing human error, increases agility by enabling quick process adjustments, and enhances efficiency by automating time-consuming tasks and improving productivity.

What are the 9 pillars of automation?

The 9 pillars of automation include the following:

  1. Process automation
  2. Workflow automation
  3. Document processing
  4. Employee onboarding
  5. Vendor management
  6. Sales and marketing automation
  7. Human resources automation
  8. Lifecycle management
  9. Customer relationship automation 

These pillars encompass most business operations.

What are the 10 strategies for automation?

The 10 strategies for automation are the following:

  1. Adopting intelligent automation platforms
  2. Leveraging artificial intelligence and machine learning capabilities
  3. Digitizing and streamlining operational models
  4. Integrating automation into core business processes
  5. Utilizing low-code platforms for citizen development
  6. Implementing business process management (BPM) software
  7. Embracing process mining for insights and improvements
  8. Exploring automation technology partnerships
  9. Learning from analyst reports and success stories
  10. Collaborating with experienced professionals to drive successful automation initiatives 

These strategies help organizations effectively implement automation and digitally transform their operations.