I began my career with a large telecommunications company where I spent over a decade in a variety of roles focused on Customer Retention and Sales before transitioning into a Field Operations Analyst position. In that role, I specialized in KPI reporting for Field Technicians and monitoring the overall health of the network. This role deepened my focus on data and uncovering operational inefficiencies in the field. It also reinforced my passion for data storytelling by translating complex information into actionable insights that drive meaningful change across diverse audiences.
Prior to joining Symplicity, I worked with a food distribution and retail company where I focused on internal process improvement, strengthening accountability, and automating reporting for Wholesale Finance operations.
I hold a Bachelor of Science in Political Science from Grand Valley State University.
