January gave us a strong start to 2026. On January 5th, we officially went live with our new business platform — a milestone that represents months of planning, collaboration, and thoughtful execution. Launching a new system is never just about technology; it’s about people, process, and progress. I’m incredibly proud of our team for leaning in, staying agile, and embracing the opportunity to build a stronger operational foundation for the year ahead.
At the same time, we successfully navigated the holiday season — always one of the busiest and most dynamic times of year. Balancing year-end activity with a major platform launch required focus and resilience. There’s something energizing about starting fresh in January, especially here in Michigan, where the cold air and fresh snow create space to reflect, reset, and refocus. Winter has a way of sharpening clarity.
As we look ahead, we’re excited about what 2026 holds. With our new platform in place, our team aligned, and a clear vision for growth, we’re positioned to serve our clients with even greater efficiency and insight. This year is about momentum — building on the strong start, continuing to innovate, and helping the organizations we support leverage technology to move forward with confidence. Here’s to a productive, purposeful, and powerful year ahead.
Best Regards,
Catherine
Catherine Ripley
CEO & President
[email protected] | 616.588.8501
Symplicity Communications Celebrates Anniversary
On January 5th, Symplicity Communications celebrated our 19th birthday! President and CEO, Catherine Ripley founded Symplicity in 2007 with the goal of delighting our clients. As we head towards our 20th Anniversary next year, we want to thank all of our clients, partners and colleagues for all of the support throughout the years. Here’s to the best year yet!
Do you have any great memories of Symplicity Communications from the past 19 years? Share them with us!
Expanding our Knowledge with Marketing Conferences
In early January, our Director of Marketing, Doug Seites, traveled to Lafayette, Louisiana to attend the BrandBreak Marketing Summit. It was a great opportunity to grow connections, hear from peers about the latest and greatest in marketing, branding and customer connection, and develop new ways to connect with our clients.
Symplicity Communications and our staff are always looking for opportunities to grow our knowledge and continue to be thought leaders in our fields.
Symplicity Celebrates at Club TPC
Catherine Ripley and the Symplicity Staff are celebrating this week as members of the team head to the Dominican Republic to celebrate once again being named as an Intelisys Top Performing Champion! Back in November 2025, Symplicity was honored at the Intelisys Channel Connect event for earning its 7th Club TPC honor. Club TPC rewards top-performing Sales Partners for their continued commitment to Intelisys.
Catherine Ripley Speaking at Channel Partners Conference
Symplicity Communications President and CEO, Catherine Ripley, will be a featured speaker at the 2026 Channel Partners Conference & Expo and MSP Summit.
Channel Partners is the world’s largest channel event, where AI, cloud, and emerging technology providers connect with channel partners, the sellers of technology, to create unprecedented opportunities for explosive growth.
Catherine will be featured on a panel CEO Track Session titled Strategic Growth and Market Expansion for Technology Advisors. The session will take place on Tuesday, April 14th from 10:00 am to 10:30 am at the Venetian in Las Vegas, Nevada. The session will cover how to identify new market opportunities, build strategic partnerships, and leverage data analytics to drive growth decisions.
Meet the New Team Members!
The Symplicity Communications team recently welcomed two new team members to the staff.
Evan Plite has joined the Symplicity team as our new Team Lead for Field Services. Evan comes to Symplicity Communications with over 10 years of experience in IT engineering, field service and customer service. He has done IT work in both the public and private sector and will be a great asset assisting all departments at Symplicity and leading the Field Service team. Learn more about Evan here.
Symplicity Communications also welcomes Drew Adomaitis as our new Full Stack Developer. Drew comes to Symplicity with a B.S in Computer Science from Wayne State and with experience in both academic and industry software projects. With experience at an automotive supplier and hands-on development at Wayne State, Drew will be an asset to Symplicity thanks to his passion for building practical, well-designed software systems and desire to work on projects that create meaningful impact for clients and end users. Learn more about Drew here.
Familiar Faces in New Places
At the beginning of the year, a few Symplicity Communications staff members found themselves taking on new roles and responsibilities within the organization.
Andrew Thompson is now our new Department Lead for Client Services.
Jessica Reilly is now a Senior Operations Analyst.
Nick Stevenson is now the Department Lead for Implementation.
And Britney Hayden is our new Department Lead for Technology Expense Management (TEM).
Congratulations to everyone.
The Latest Symplicity Conversations
In January we celebrated one-year of Symplicity Conversations on our Symplicity Conversations Podcast. We recorded 50 episodes in 2025 and have been listened to in over 25 countries! We have started off 2026 strong with some great episodes. We have already been joined by Sandy Harvey of Exodus Consulting, Michael Meyer of Summit, Chris Randall of Sweep LLC, Carmit DiAndrea of NiCE, and TaRita Johnson of The Right Place.
We’ve got a lot of great guests lined up and many great conversations coming your way. So, make sure you like and subscribe and never miss an episode!
Our Partners at RingCentral
As a RingCentral Diamond Partner, Symplicity Communications is recognized as one of the partners most familiar with RingCentral’s industry leading UCaaS and CCaaS products.
For the 11th consecutive year, RingCentral has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report. With great solutions like RingEX, RingCX, RingCentral Events, AI Receptionist (AIR) and AI Conversation Expert (ACE), RingCentral is delivering innovative responses to customer needs.
With our long track record of success with RingCentral, we know how to design the perfect solution for your needs. Want to know more?
