No longer is sales the main channel of interaction, it is now one channel of many.
Resources
Category: CCaaS
After working hard to gain a new customer, the emphasis quickly shifts to retaining that customer. From fulfilling the order or the service to helping them work through implementation and use, the customer is now on a journey with your company. How well that journey goes will have the greatest impact on whether or not […]
In earlier posts, we’ve taken a look at the evolution of Communications Platform as a Service (CPaaS) technology over the last couple of years, including a study of how the pandemic has accelerated its adoption. However, it’s still early days for CPaaS. Providers are continually perfecting ways of streamlining customer service against the continuing background […]
Picture this. When your customer phones in, she is never placed on hold. There are no queues, and there is no need for her to push a dozen numbers before getting through to the right agent. Instead, she’s directly connected to an agent who knows her name, has her case history already pulled up, complete […]
With breaking news updates, stock market alerts, and alarming public health announcements, there is a lot to manage for enterprise leaders. Our new reality has changed everything for businesses, from employees now working completely from home to an increase in customer support calls. Many business leaders need to quickly adjust their communication strategy to keep […]
In our previous article, we outlined the various benefits that your business could expect by incorporating a contact center as a service (CCaaS). However, if you want to understand the multiple reasons why CCaaS technology can help push your brand forward, you need to know all of its components. So, with that in mind, we […]
