Symplicity Communications
Cybersecurity criminals are becoming increasingly sophisticated, and cyber threats continue to grow in size and impact. 2021 saw a breathtakingly large number of high-profile cyberattacks, ranging from Microsoft Exchange, where the email accounts of 250,000 organizations were compromised globally, to Apple supplier Quanta, which fell prey to a $50 million ransomware attack. Other victims included Colonial […]
Customers prioritize positive experiences above all else. This means that companies are under tremendous pressure to deliver exceptional customer experience (CX) like never before. A good experience can help you win a customer for life, while one bad interaction can cause you to lose them forever. That’s why we’ll be spending time each month taking […]
Customer experience today is the wildcard that makes or breaks many companies. While one-click shopping, cookie tracking, and same-day delivery have made finding and buying products easier than ever for consumers, good customer service and great customer experiences still play a major role in creating shopping experiences that get customers to buy more and buy […]
Labor is the greatest challenge facing employers today. We’ve all seen the rapid increase in vacancy notices in front of shops, restaurants, and factories. More recently, the Omicron variant has been wreaking havoc on the already depleted workforce. It’s bewildering that there can be so many vacancies when nearly every employer seems to be offering […]
In earlier posts, we’ve taken a look at the evolution of Communications Platform as a Service (CPaaS) technology over the last couple of years, including a study of how the pandemic has accelerated its adoption. However, it’s still early days for CPaaS. Providers are continually perfecting ways of streamlining customer service against the continuing background […]
Picture this. When your customer phones in, she is never placed on hold. There are no queues, and there is no need for her to push a dozen numbers before getting through to the right agent. Instead, she’s directly connected to an agent who knows her name, has her case history already pulled up, complete […]
