Labor is the greatest challenge facing employers today. We’ve all seen the rapid increase in vacancy notices in front of shops, restaurants, and factories. More recently, the Omicron variant has […]
In earlier posts, we’ve taken a look at the evolution of Communications Platform as a Service (CPaaS) technology over the last couple of years, including a study of how the […]
Picture this. When your customer phones in, she is never placed on hold. There are no queues, and there is no need for her to push a dozen numbers before […]
What the industry refers to now as Technology Expense Management (TEM) describes the various systems put in place by companies to proactively manage and control new expenses in the tech […]
Confusing and costly. That sums up the stereotypical view of enterprise communications. Thankfully, it doesn’t have to be that way. In the last few years, unified communications as a service […]
The media warns us that cybercriminals are learning how to automate attacks, making it easy for them to target hundreds, sometimes thousands of small companies in one fell swoop. These […]
