As we reflect on this busy summer at Symplicity, I want to extend my heartfelt appreciation to our clients, prospects, service providers, and amazing team members. This season has been marked by significant changes and growth, including the onboarding of new talent and the enhancement of our workflows. While the challenges have been considerable, they have also highlighted our collective strength and commitment to excellence.
I am particularly proud of our team and achievements this summer, especially as we implement of the largest RingCentral project to date, encompassing 40,000 UCaaS seats. This accomplishment has propelled us to the number one position out of 17,000 agents for RingCentral—a remarkable feat given RingCentral’s leadership in the UCaaS market and their nine consecutive years of prominence in the Gartner Magic Quadrant.
In times of overwhelming activity, maintaining a positive outlook can make all the difference. Here are a couple of strategies that can help us all stay motivated and focused:
- Embrace and Celebrate Progress: Recognize and celebrate the small victories along the way. Each milestone, whether it’s successfully integrating a new system or reaching a key project milestone, contributes to our overall success and serves as a reminder of the positive strides we’re making.
- Maintain Balance and Connection: It’s essential to find moments of balance and connection amidst the busyness. Taking time for self-care, staying connected with colleagues and partners, and seeking support when needed can help sustain our energy and enthusiasm, ensuring we remain resilient and effective.
To our clients – thank you for your continued support and partnership. I am grateful of the opportunity to help you reach your initiatives! To our employees – together, we’re navigating challenges and paving the way for future successes – there is no other people that I want by my side in this technology battle! Here’s to our ongoing journey of growth and achievement!
Warm regards,
Catherine
Catherine Behrenbrinker
CEO & President
[email protected] | 616.588.8501
Symplicity Scores Big at Annual Summer Celebration
On July 17th, the Symplicity Communications team once again hosted the annual Summer Celebration and Technology Expo. The event took place at Millennium Park in Grand Rapids and featured 17 trusted partners and service providers displaying the newest and best in technology solutions.
Our guests were treated an amazing and inspiring presentation from our featured speaker, Mr. Donnie Campbell. Donnie is the real-life inspiration for the TV character Ted Lasso, and he treated everyone to a tremendous speech about leadership and teamwork.
We had a great afternoon sharing kettle corn, lemonade, ice cream and other snacks with our closest friends while talking about technology and enjoying the beautiful West Michigan weather.
If you are interested in learning more about the Service Providers and solutions we featured at Summer Celebration, Contact Us! We hope to see you there next summer!
Check out some photos from the event here!
Symplicity Communications Tees It Up for Success with West Michigan United Way
Symplicity recently served as the title sponsor for the Heart of West Michigan United Way Tee It Up for Success Golf Outing. The event took place at the Watermark Country Club in Grand Rapids, and proceeds from the event support the Heart of West Michigan United Way and fund programs through local nonprofits that focus on teaching practical job skills, credentialing, housing, access to food, and mental health support.
Symplicity Communications President and CEO Catherine Behrenbrinker gave the golfers a great send-off to start the morning, and members of the Symplicity staff and some of our partners hit the links to take part in great day of golf for charity. Read more about the event here and check out some of our favorite photos from the event here!
Symplicity Communications Named Nitel ‘Top Partner’ for Second Quarter in a Row
Nitel, a leading next-generation technology services provider, recently announced their Top Partners for Q2 2024, and Symplicity Communications was once again honored as one of their top earners.
Symplicity earned Top Partner status for the Central Region in Q2, following up the Top Partner status from Nitel that was earned in Q1 as well.
Symplicity Communications is proud of our tremendous partnership with Nitel and look forward to continued success combining our efforts to deliver top-notch technology solutions to our clients.
Symplicity Staff Expanding Their Knowledge
Earlier this week, members of the Symplicity team traveled to the east side of Michigan to attend a Digital Frontier Enablement session with our partners at NICE.
The NICE partner enablement allowed the Symplicity team to receive focused training and NICE’s latest updates. Events like these help Symplicity stay close to CX market trends!
The team learned a lot about NICE AI services and discussed items like implementation and support training. Furthering our knowledge about the services offered and how NICE operates allows our staff to better serve our current clients and identify problem areas where NICE may provide the right solution in the future.
Learn more about our partners at NICE, here.
Catherine Behrenbrinker: Telling the Symplicity Story
On June 20th, 2024, Inforum held its 62nd annual meeting, an event that took place in Detroit while being simulcasted in Grand Rapids and shared virtually. Over 600 individuals attended the event, which featured a discussion of the new Smithsonian American Women’s History Museum in Washington, D.C.
Symplicity Communications was proud to serve as the Storytelling Sponsor for the event, and Symplicity Communications President and CEO Catherine Behrenbrinker, who serves on the Inforum Board of Directors, was able to present and deliver a speech. Watch here.
Symplicity Communications CEO and President Catherine Behrenbrinker also sat down recently with Jennifer Wangler, VP of The Right Place, for an episode of the MeetHER podcast.
Catherine told the story of her entrepreneurial journey, how she built Symplicity Communications, and what the future holds for her and the company. Jennifer and Catherine chatted about Catherine’s leadership in Inforum and work with Technology Council of West Michigan, and big Symplicity news like our recent MCSB APEX Accelerator award for Best Small Business! Check it out here!
Symplicity Hosts Coffee Circle with Technology Council of West Michigan and Inforum
On June 26th, the Symplicity team hosted a morning Coffee Circle in the Symplicity offices in the Brickyard building in Grand Rapids, Michigan. The event was sponsored and organized by the Technology Council of West Michigan and Inforum.
The event was an opportunity for tech enthusiasts and women leaders in Grand Rapids to meet and discuss the newest in tech and connect and build important relationships. Cutting-edge insights into the latest developments in AI were shared with the group, among many other great discussions. Thank you to all who attended!
Welcome Andrew Thompson
The Symplicity Communications team has added a new member recently, and we’d like you to help us welcome him!
Andrew Thompson has joined the Symplicity Communications team as our new Operations Coordinator! Andrew is returning to Symplicity, where he previously was a team member, after a stint at PricewaterhouseCoopers. Andrew’s expertise, dedication and problem-solving skills will make a big impact for our clients and our operations team. Read More.
Welcome Allison Westmoreland
The Symplicity Communications team has added a new member recently, and we’d like you to help us welcome her!
Allison Westmoreland has joined the Symplicity Communications team as our new Administrative Assistant! Allison’s experience in administrative management, including time as a Federal Bid Coordinator, will be a valuable asset as we continue to grow and enhance our operations. Read More.
