Symplicity Communications, Inc is currently attending the 50th annual NAHAM Conference at the Hyatt Regency Dallas in Dallas, TX. That makes today the perfect day to announce that Symplicity Communications is launching a Healthcare Practice focused on technology orchestration to improve both patient experience and staff experience. Improving staff experience with better technology tools can reduce the attrition that causes staff shortages that negatively impact the patient experience.
Healthcare providers have long invested capital to build in-house communications systems for patient access interactions and revenue cycle conversations. Until recently, these were built upon their on-premises phone systems, and in some cases, were built on multiple phone systems. Patient and staff experiences have been challenged, however, by the limiting capabilities of these legacy phone systems. Today, there is a realization of what a heavy lift it is to migrate patient care applications including EHR platforms, CRM tools, scheduling applications, and revenue cycle management tools to the cloud where other tools reside.
“Symplicity is proud to be at the forefront of improving the patient experience,” said Chief CX Officer Paul Nagel. “In doing so, our healthcare vertical team, headed by Kevin Johnson, has been working tirelessly to bring the right technology and AI solutions together in order to “symplify” the complexities inherent in today’s legacy platforms.” He added, “We bring a well thought out, wholistic approach that healthcare organizations can more easily deploy and give the patients the service they have been expecting for far too long.”
Front-line patient access leaders agree that legacy communications and software must be interoperable with modern tools through integration to applications, automation of workflow, and communications platforms. Along with the announcement of the Symplicity Healthcare Practice, we are thrilled to announce a strategic partnership with SpinSci Technologies, Inc., aimed at enhancing our capabilities in engaging with clients and identifying improvement opportunities. Through this collaboration, we will leverage SpinSci’s expertise in seamlessly integrating Electronic Health Record (EHR) and Customer Relationship Management (CRM) software, alongside their interoperability with leading communications platforms and state-of-the-art Generative AI solutions.
“I am thrilled to announce our strategic partnership of SpinSci and Symplicity, a collaboration that represents a significant step forward in enhancing our customer/patient experience capabilities,” said Catherine Behrenbrinker, President and CEO of Symplicity Communications, Inc. She added, “Kevin Johnson, VP of CX/PX at Symplicity, has been instrumental in driving this partnership. This will allow us to leverage cutting-edge technology and innovative solutions to meet the evolving needs of our Healthcare clients and their patients more effectively. Together, we are committed to making an impact and delivering excellent solutions and improving outcomes across all touchpoints for our clients in the Healthcare Industry.”
“With both organizations focusing on representing communication and AI solutions agnostically, we can provide unbiased recommendations that best suit our clients’ requirements,” said Ted Phipps, VP of Product at SpinSci. “Together, we can offer clients a comprehensive suite of communication and AI solutions tailored to their specific needs.”
One notable success story involves our collaboration with a prominent Midwest health system, where we facilitated their initial steps towards digital transformation. By introducing SpinSci’s cutting-edge patient engagement SaaS platform, we significantly improved patient access and streamlined revenue cycle management processes. Moreover, Symplicity’s efforts in sourcing communication platform options, coupled with SpinSci’s expertise in delivering automation and workflow enhancements, resulted in a seamless experience for both patients and staff.
“I believe starting our assessments alongside the client stakeholders and the SpinSci team will allow us to agnostically assess the communications design to support the client workflow automation rather than select communications platforms and having to adapt to them,” said Kevin Johnson, VP of CX/PX Solutions. “It will get the front-line staff interacting with patients to a better place with their workflow,” he added.
About Symplicity Communications:
Symplicity Communications, established in 2007 and based in Grand Rapids, Michigan, is a supplier-neutral technology solutions advisor specializing in enhancing customer and digital experiences while ensuring cybersecurity and managing technology expenses. As a Certified Women Owned Business by WBENC and Diverse Business Enterprise by the Grand Rapids Chamber, we pride ourselves on our inclusive approach. By partnering with top industry vendors, we simplify the process for our clients, offering comprehensive solutions that optimize IT infrastructure, drive productivity, and ensure long-term success. With our dedicated team and extensive expertise, we serve as an invaluable extension of your company, guiding you through the complex landscape of technology to achieve your goals efficiently and effectively.
About SpinSci Technologies:
SpinSci Technologies, a leading expert for AI enhanced cloud contact center integrations and workflow orchestration, provides digital engagement solutions for the healthcare vertical to enable best-in-class care management and experiences for patients and care teams. SpinSci solutions provide pre-packaged intelligent workflows, like scheduling, referrals, billing and more. For maximum efficiency, SpinSci enables real-time access and EHR integration that drives speed to value with rapid deployments and return on investments. Explore more at www.spinsci.com.
For more information about Symplicity’s Healthcare solutions, contact Kevin Johnson, VP of CX/PX Solutions at [email protected] or call 614.335.7185.
