No longer is sales the main channel of interaction, it is now one channel of many.
Resources
Category: Customer Experience (CX)
After working hard to gain a new customer, the emphasis quickly shifts to retaining that customer. From fulfilling the order or the service to helping them work through implementation and […]
Companies that want to improve their customer experience are increasingly turning to advanced and intuitive tools like conversational voice AI, AI-powered chatbots, and robotic process automation. It’s easy to see […]
Customer engagement is emerging as one of the most important aspects of business today. Businesses that improve their customer engagement are able to successfully create customer loyalty. This is a […]
Customers prioritize positive experiences above all else. This means that companies are under tremendous pressure to deliver exceptional customer experience (CX) like never before. A good experience can help you […]
Customer experience today is the wildcard that makes or breaks many companies. While one-click shopping, cookie tracking, and same-day delivery have made finding and buying products easier than ever for […]
