In today’s highly competitive business landscape, delivering exceptional customer experiences is crucial. But how can you truly know your customers’ needs and optimize engagement at every touchpoint? The secret lies within your data. When leveraged effectively, customer insights can uncover exactly where experiences are lacking and inform targeted improvements. Quick links: What are the key […]
Author: Symplicity Communications
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On October 17th, 2023, at the ScanSource and Intelisys Channel Connect 2023 Awards Dinner, Symplicity Communications CEO and President Catherine Behrenbrinker was named as the recipient of the 2023 Chuck Mache Award. The award, named in honor of beloved business coach, mentor, and friend Chuck Mache, recognizes an individual that has raised their game, established […]
Delivering exceptional experiences is crucial with rising customer expectations and ever-shorter attention spans. 81% of customers say that their experience as important as your products or services in deciding to do business with you. An immersive, omnichannel, positive customer experience (CX) is key to customer loyalty. By tailoring personalized journeys that exceed expectations across touchpoints, […]
On October 17th, 2023, at the ScanSource and Intelisys Channel Connect 2023 Awards Dinner, Symplicity Communications CEO and President Catherine Behrenbrinker was awarded the Program Advocate Award from the Intelisys and ScanSource Diversity Partner Program. The ScanSource Diversity Partner Program (DPP) identifies, learns from, and supports Partner businesses owned by Black, Indigenous, and People of […]
Customer experience (CX) measurement is crucial to proving ROI. Without solid numbers to validate your CX initiatives, good luck getting buy-in and continued support from higher-ups and other departments. Measuring ROI connects your CX efforts to revenue. Ditch assumptions and embrace data-driven feedback loops that continually validate your vision. Quick links: What is CX ROI? […]