Symplicity FAQ

We know there are a lot of managed service providers (MSPs) out there. We’re a bit different. We don’t just provide a managed service, we get deep into the weeds with you to objectively assess what will be best for your business. 

For example, you may initially be interested in managed IT services, but after we get done looking at your invoices and performing an assessment, you end up realizing you’re overpaying for telephony infrastructure.

We always lead with our award-winning technology expense management services to see where you can save money or recoup wasted costs. Frequently, our clients find significant savings from this phase, freeing up funds to invest in efficiencies elsewhere.

Once we’ve identified your actual needs, we work closely with you as an extension of your team to craft an implementation roadmap. We connect you with the best service providers and help you get the best rates.

Think of us as a supplier-neutral consultant who works as an extension of your team to improve operations and save money.

Every business has unique challenges and needs, and our rates are customized to the occasion. In many cases, the increased profitability generated from our activities covers our fees and then some. Some clients see such dramatic savings and efficiencies that their bottom line is significantly better—after paying our consulting fee.

To learn what it might look like for us to work together, get in touch and tell us what challenges you’re facing.

At Symplicity, we offer a comprehensive range of services to meet your business needs. Our expertise includes technology expense management (TEM), customer experience solutions, business automation services, managed IT, business intelligence, cybersecurity solutions, unified communications, mobile device management (MDM), disaster recovery solutions, SD-WAN implementation, SIP trunking, colocation services, contact center solutions, and data warehousing solutions. 

Learn more on our solutions page.

Technology Expense Management (TEM) is a comprehensive approach to managing and optimizing technology expenses that involves processes, tools, and strategies to effectively monitor, control, and optimize technology-related costs. TEM helps businesses gain visibility into their technology spend, identify cost-saving opportunities, and improve overall financial management.

Managing complex technology environments can be challenging due to the diverse range of devices, services, vendors, and contracts involved. 

TEM provides a centralized platform to monitor and manage all technology expenses, enabling businesses to streamline processes, automate workflows, track assets, analyze usage patterns, and gain better control over their technology environment. This helps businesses simplify the management of complex technology ecosystems and achieve greater operational efficiency.

Improving the customer experience can lead to increased customer loyalty, higher retention rates, positive word-of-mouth referrals, and ultimately improved business growth and profitability.

Some key strategies for enhancing the customer experience include personalization, omnichannel engagement, proactive customer support, effective communication, and continuous feedback and improvement based on customer insights.

Implementing automation in business processes can lead to increased efficiency, reduced manual errors, improved productivity, cost savings, faster response times, and the ability to scale operations effectively.

Many business processes can be effectively automated, such as data entry, invoice processing, inventory management, report generation, customer onboarding, task allocation, and workflow approvals, customer service, and others.

Outsourcing IT management to a managed service provider offers several advantages, including access to specialized expertise, proactive monitoring and maintenance, enhanced security measures, cost savings, scalability, and the ability to focus on core business objectives.

A managed service provider can manage servers, networks, storage systems, cloud environments, virtualization platforms, backup and disaster recovery systems, and cybersecurity measures.

Yes, managed IT services can support both on-premise and cloud environments. They can provide assistance in managing and optimizing existing on-premise infrastructure as well as help in the deployment, management, and monitoring of cloud-based resources.

Business intelligence solutions collect, analyze, and present data in a meaningful way, enabling businesses to gain insights, identify trends, and make data-driven decisions. They provide visualizations, reports, and dashboards that facilitate data exploration and interpretation.

Business intelligence enhances reporting and analytics capabilities by automating data collection, consolidating data from multiple sources, enabling advanced analytics, and providing intuitive reporting interfaces. It allows for real-time reporting, historical analysis, and predictive modeling for better decision-making.

Business intelligence employs data analysis techniques, such as data mining, statistical modeling, and machine learning, to identify trends, patterns, and correlations within the data. These insights support strategic planning, market analysis, forecasting, and the identification of growth opportunities.