Unified communication as a service (UCaaS) offers many options, each with unique features and capabilities. To make the best choice for your organization, you must factor scalability, integration, security, and […]
Voice over Internet Protocol (VoIP) sends communication over the Internet. “Plain old telephone service” (POTS) uses traditional circuit-switched telephony. Which one is better for your organization? Let’s find out!
A well-executed complaint resolution strategy transforms unhappy customers into loyal advocates for your business. With the proper and effective customer concerns resolution, you demonstrate your commitment to their satisfaction and […]
Symplicity Communications is excited to announce that Carla Brassard has joined the team as our new Client Success Analyst. Carla will play an instrumental role in providing support and insight […]
Symplicity Communications, Inc. is excited to announce that Nick Stevenson has joined the company as the new Business Development Manager.
According to Gartner, CPaaS is “a cloud-based platform used by developers, the IT team, and other nontechnical business roles to build an array of communications-related capabilities using APIs, SDKs, documentation, and no-code/low-code visual builders.”
