Our Trusted Partner
Un-silo your teams to make your customers happier
Don’t let your internal silos lead to a fragmented customer experience. Unify your customer-facing teams on one platform, so your customers can experience one unified brand. Scale your customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.
Serve customers faster with unified customer service powered by AI
Sprinklr Service is powered by the most advanced, proprietary AI engine for the enterprise built on the only unified customer experience management (Unified-CXM) platform. It analyzes billions of conversations across the social, messaging, in-app, live chat, email, and voice channels your customers prefer, identifies intent and sentiment, and routes customers to the right support — all in real time.
Sabrina CallahanVP, Ecommerce, Sam’s Club
Read more: How Sam’s Club unified social customer care with a social-first digital presence
Kara SeymourReputation Manager, Planet Fitness
Read more: Planet Fitness pumps up the customer experience with Sprinklr AI+
Sarah MiddletonSocial Media Specialist, Be The Match
Read more: How Be The Match uses social media to help save lives
Achieve 50% faster customer query resolution with Agent Assist and Self-service capabilities powered by Sprinklr AI+
OpenAI’s generative capabilities are seamlessly woven into Sprinklr Service workflows to ensure an intuitive and effortless user experience.
Equip agents with tools that improve response speed and accuracy
Empower agents to leverage Sprinklr AI+ to summarize customer conversations, extract answers from Knowledge Base, craft near-perfect responses and generate case transcripts for faster case resolution.
Augment Conversational Bots to improve speed and accuracy of response
Automate discovery of top contact drivers, intent creation and bot testing for faster go-live. Once live, auto-generate case summaries, multilingual copies and much more.
Effortlessly build and maintain your Knowledge Base
Leverage Generative AI to auto-expand bullet points to articles, search within and across articles to identify answers, summarize and auto-translate content.
Drive better outcomes with Sprinklr Service
Know what your customers need
- Listen to the voice of the customer proactively
- Engage with your customers on channels they prefer
- Identify and address the key contact drivers
Help customers help themselves
- Help customers find answers easily
- Resolve routine cases with AI-powered bots
- Reduce agent caseloads with community
Resolve customer issues at the first contact
- Route cases to the right agents
- Boost agent productivity with 3a 60-degree customer view
- Reduce resolution time with AI-powered assistance