Symplicity Communications

Our Trusted Partner

Un-silo your teams to make your customers happier

Don’t let your internal silos lead to a fragmented customer experience. Unify your customer-facing teams on one platform, so your customers can experience one unified brand. Scale your customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.

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Sprinklr Service is powered by the most advanced, proprietary AI engine for the enterprise built on the only unified customer experience management (Unified-CXM) platform.

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Serve customers faster with unified customer service powered by AI

Sprinklr Service is powered by the most advanced, proprietary AI engine for the enterprise built on the only unified customer experience management (Unified-CXM) platform. It analyzes billions of conversations across the social, messaging, in-app, live chat, email, and voice channels your customers prefer, identifies intent and sentiment, and routes customers to the right support — all in real time.

”Once we got Sprinklr, it really opened up the floodgates. My team focuses on identifying the queries to catch, then we allow the technology to surface the mentions for us to engage with. That’s the power of Sprinklr — with the right people in place, the opportunities are endless.” 

Sabrina Callahan

VP, Ecommerce, Sam’s Club

Read more: How Sam’s Club unified social customer care with a social-first digital presence 
“AI+ acts like a personal assistant, allowing our social media care reps to have meaningful conversations, while ensuring we’re being consistent in messaging, tone, character count for certain channels, etc. AI provides suggestions, but we maintain full control of community engagement and social listening reports.” 

Kara Seymour

Reputation Manager, Planet Fitness

Read more: Planet Fitness pumps up the customer experience with Sprinklr AI+ 
“We find Sprinklr invaluable at Be The Match. I use it every day, all day long, and I think without it, I don’t think any of us would really be able to do our job as well as we can. We’re able to make sure that we can respond to every single message, every single question. Every one of those messages is important because any one of those people could be a potential lifesaver in the future.” 

Sarah Middleton

Social Media Specialist, Be The Match

Read more: How Be The Match uses social media to help save lives 

Achieve 50% faster customer query resolution with Agent Assist and Self-service capabilities powered by Sprinklr AI+

OpenAI’s generative capabilities are seamlessly woven into Sprinklr Service workflows to ensure an intuitive and effortless user experience.

Equip agents with tools that improve response speed and accuracy

Empower agents to leverage Sprinklr AI+ to summarize customer conversations, extract answers from Knowledge Base, craft near-perfect responses and generate case transcripts for faster case resolution.

Augment Conversational Bots to improve speed and accuracy of response

Automate discovery of top contact drivers, intent creation and bot testing for faster go-live. Once live, auto-generate case summaries, multilingual copies and much more.

Effortlessly build and maintain your Knowledge Base

Leverage Generative AI to auto-expand bullet points to articles, search within and across articles to identify answers, summarize and auto-translate content.

Drive better outcomes with Sprinklr Service

Know what your customers need

  • Listen to the voice of the customer proactively
  • Engage with your customers on channels they prefer
  • Identify and address the key contact drivers

Help customers help themselves

  • Help customers find answers easily
  • Resolve routine cases with AI-powered bots
  • Reduce agent caseloads with community

Resolve customer issues at the first contact

  • Route cases to the right agents
  • Boost agent productivity with 3a 60-degree customer view
  • Reduce resolution time with AI-powered assistance

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