Our Trusted Partner
Customer service is your biggest differentiator
But today’s contact centers are built on a delicate balance of having just enough agents to service customers, without so many that costs skyrocket. High agent turnover, call volume spikes, and other unpredictable factors severely disrupt this balance, resulting in long wait times, frustrated customers and overwhelmed agents.
Replicant is the solution. As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service conversations while empowering agents to focus on more complex and nuanced challenges. With Replicant’s Thinking Machine, consumers can engage in natural conversations across voice, messaging, and other digital channels to resolve their customer support issues.
What Are The Perks of Replicant Contact Center Automation?
- Retail & eCommerce
- Insurance Providers
- Travel and Hospitality
- Financial Services
- Consumer Services
- Telecommunications
What Industries Does Replicant Benefit?
- Retail & eCommerce
- Insurance Providers
- Travel and Hospitality
- Financial Services
- Consumer Services
- Telecommunications
What Features Does Replicant Contact Center Automation Offer?
Natural Conversations
- Replicant leverages an NLU brain that can naturally converse to
quickly resolve customer issues using the Thinking Machine.
Thinking Machine conversations are designed quickly using a lowcode conversation builder that leverages pre-built conversation
components called Replicant Powers.
Secure Infrastructure
- Replicant’s scalable and redundant infrastructure handles
millions of autonomous conversations concurrently with
enterprise-grade security that is SOCII, GDPR, HIPAA, and PCI
compliant.
Agent Collaboration
- Replicant integrates with live agent platforms for intelligent
routing, seamless hand off of more complex issues, and logging
of automatic after-call work, for increased agent productivity
and greater collaboration between the Thinking Machine and
agents.
Insight and Analytics
- Replicant’s conversation dashboard provides real-time visibility
into transcribed conversations with built-in analytics to
uncover why customers are contacting support, top
performing conversations, and frequent escalation issues; with
self-service script editing.
Omnichannel Support
- Replicant resolves customer issues in all almost any language
your customers speak across voice, messaging, and other digital
channels with seamless context switching between channels.
Secure Infrastructure
- Replicant’s scalable and redundant infrastructure handles
millions of autonomous conversations concurrently with
enterprise-grade security that is SOCII, GDPR, HIPAA, and PCI
compliant.
Save 19,000+ hours for sales reps
