Leading companies like Accolade, Pearson, Public Storage, and 2U partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business. Observe.AI transforms contact centers by using AI to analyze 100% of customer interactions across channels, boost agent performance, and automate workflows that accelerate sales and retention. Observe.AI’s conversation intelligence uses AI to automatically record, transcribe, and analyze your contact center’s calls, emails, chats, and more, identifying keywords and topics so leaders can efficiently locate the most important moments and easily analyze them. Let Real-Time AI assist agent on live calls and deliver more positive outcomes. Real-Time AI boosts sales, compliance, and retention by improving agent performance on live calls through scripts, prompts, call notes, and live supervisor monitoring. Create personalized real-time experiences based on an agent’s or team’s post-interaction data. Observe.AI’s Generative AI applications use the world’s first 30 billion-parameter LLM (large language model), purpose-built for contact centers. Inspire CHANGE with Auto Quality Assurance! Gain a line of sight into every interaction and pick the most relevant ones for review, then double click on parts of each conversation that need attention or have the highest potential to drive change. But wait, there is MORE! Agent performance and coaching like you’ve NEVER seen before! Observe.AI provides a curated set of metrics that help you effectively monitor performance of your entire team along with individual agents or reps across all levels. This ability to identify and gain visibility into every interaction across top, bottom, and middle performers allows you to deliver prioritized, targeted coaching.