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Symplicity Communications

Symplicity Communications

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GeneralSymplicity Communications

Cloud vs. Colocation for Data Storage

Cloud computing and colocation offer very different models for outsourcing your data storage. The two choices have different cost profiles, risk profiles, and other key differentiators.

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Network SDWANSymplicity Communications

Hybrid SD-WAN Solutions

According to an Altman Solon study, 58% of companies will start using hybrid SD-WAN because of performance-related issues that can arise when relying solely on broadband internet.

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Customer Experience (CX)DataSymplicity Communications

How to Use Customer Experience Data to Innovate

Examine customer experience (CX) data to uncover emerging trends and identify unmet needs. These data-driven insights will guide you in creating tailored solutions that enhance customer satisfaction and accelerate business growth.

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Customer Experience (CX)General

How to Use Live Chat for Better Customer Experience

Live chat improves your customer experience (CX) because customers value fast, real-time support. 

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GeneralIn the NewsSymplicity Communications

WATCH: Catherine Behrenbrinker Joins the MeetHER Podcast

Recently, Symplicity Communications CEO and President Catherine Behrenbrinker sat down with Jennifer Wangler, VP of The Right Place, for an episode of the MeetHER podcast.

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Customer Experience (CX)General

How to Leverage CX Metrics to Improve the Customer Experience

Improved customer experience translates to more revenue and better profit margins. You can’t improve what you don’t measure, which is why customer experience metrics are so vital to your CX efforts. 

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60 Monroe Center St NW, Suite 100
Grand Rapids, Michigan 49503
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