The client, a large grocery chain, reached out to Symplicity to explore getting a better price on POTS (plain old telephone service) lines. Our engagement ended up going a bit beyond that – we made a big difference with their technology spend.
92.8%
Reduction in total telecom invoices
$3M
Annual tech savings
$174,500
Invoice errors credited back
Leading With TEM
As we began exploring the company’s telephony requirements, we asked if we might audit their invoices. We found layer after layer of savings opportunities.
- The company was paying for redundant systems spread across its several hundred stores
- Oversight of telephony and technology spend was fragmented across many departments, leading to lack of visibility
- Vendors were not applying promised discounts
After bringing these issues to light, Symplicity was engaged to rectify them.
Results
Symplicity’s engagement began with scrutinizing phone bills and evolved into a wholesale overhaul of technology that spanned the company’s telephony systems, networks, and customer support systems.
- 457 invoices reduced to 34
- 35 providers consolidated to 27
- $1.43M monthly spend reduced to $1.27M
- $122K credits requested back for the client from vendors
“I don’t know what I would do without the Dragon Slayers.”
—Tom, IT Manager
