Customer experience today is the wildcard that makes or breaks many companies. While one-click shopping, cookie tracking, and same-day delivery have made finding and buying products easier than ever for […]
Author: Symplicity Communications
Labor is the greatest challenge facing employers today. We’ve all seen the rapid increase in vacancy notices in front of shops, restaurants, and factories. More recently, the Omicron variant has […]
In earlier posts, we’ve taken a look at the evolution of Communications Platform as a Service (CPaaS) technology over the last couple of years, including a study of how the […]
Picture this. When your customer phones in, she is never placed on hold. There are no queues, and there is no need for her to push a dozen numbers before […]
What the industry refers to now as Technology Expense Management (TEM) describes the various systems put in place by companies to proactively manage and control new expenses in the tech […]
Confusing and costly. That sums up the stereotypical view of enterprise communications. Thankfully, it doesn’t have to be that way. In the last few years, unified communications as a service […]
