Symplicity Communications Inc.
Symplicity Communications, Inc. was founded in January 2007 by Catherine Lazarock with the single goal of making telecommunications "Symple" for her clients. Since this time, she has expanded the team with project managers and partners who allow clients to experience a complete technology solution!
Technology advances are accelerating the integration of the communications and IT worlds into a cohesive, inseparable business catalyst. With so many options, the method by which busy business executives strategize, source, implement, and maintain their carrier services is more important than ever before. IT is becoming more strategic and critical in impacting an organization's bottom line. Companies are seeing the advantage in aligning with Symplicity Communications, Inc. to help navigate carrier and cloud services to decrease IT complexity and drive ROI. With access to so many options worldwide, Symplicity can help design any solution from top suppliers in the industry.
Top 10 Benefits of working with a supplier neutral telecom agent
Let us do the work for you. Contact Symplicity to set up a bill analysis appointment. We can save you money by determining if you are paying fair market value for your services. Call us today for your free evaluation.
80% of phone bills are incorrect.
85% of people pay telecom bills without audit.
39% of CIOs would be unable to explain their telecommunications bills.
The 2011 average savings for Symplicity clients was 26% or $719 per month!
Our team is an extension of yours. So we make sure our people are the type you’d want to work with. We’ve carefully built a down-to-earth and friendly team that holds itself to the highest standard of integrity, transparency, and urgency at all times. “Be the last to speak and the first to offer help”-- that’s the attitude of our hard-working experts as they learn everything they can about your business’ goals and challenges. We’re listeners, investigators, and problem-solvers who don’t mind missing some sleep to get the job done right for you.
As one of ‘West Michigan's 101 Best & Brightest Companies to Work for,’ Symplicity has been able to attract highly-experienced telecom and IT experts who can understand the intricacies of your business’ communications needs and creatively help overcome what’s holding you back. From President Catherine Lazarock’s perspective, "I love providing an environment where employees have the freedom of innovation and are empowered to use their creativity."
Click on a team member to connect on LinkedIn—they’re happy to answer any questions you might have.
Dedicated to making life easier for my family, friends, and clients. Excessively proud mother/grandmother; Passionate owner of Symplicity; Art and fashion lover; Excited about new technologies and Grand Rapids' increasingly diverse business community.
Tracy truly enjoys getting to know new clients -- and treating them the way she'd want to be treated. She loves building trusting relationships, helping clients feel confident that they have a true partner they can count on and speak freely with.
After 18 years in telecom and IT, Brandon is hungrier than ever for new ways to help clients with new and emerging technologies. His entrepreneurial background enables him to take a business outcome approach to creating solutions.
Jeff has 20 years experience helping organizations build strong internal support around IT projects. With a practical approach to solving complex challenges, he's motivated by clients looking and feeling good when their problems go away.
An 8 year IT industry veteran, Brian enjoys breaking down complicated technical issues into plain language. He loves figuring out solutions that truly help clients focus on their core competencies.
Sara's positive energy and work ethic are spurred by a deep interest in changing technologies and how they help businesses excel. She's an active member of Grand Rapids Chamber of Commerce and West Michigan IT Group and brings 8 years of experience.
Britney makes IT and telecom project management look easy -- which is very hard to do. After seven years as a Wireless Consultant with Sprint, she has been helping Symplicity supercharge seamless project experiences for clients since February 2017.
Jody hails from Melbourne Australia, and we're very glad she found Grand Rapids! She takes pride in everything she does for clients, believing that all needs should be handled with 100% heart and effort. She relishes the opportunities she has here to make a difference.
Mario's earliest professional experience was producing documentary television featuring law-enforcement and military stories before networks veered towards "reality" shows. He brings to Symplicity a passion for documenting good people doing great things.
Dee makes the world go 'round, as far as we're concerned. Her expertise, Sherlock Holmes deduction skills, and ability to help with customer service help Symplicity function as a well-oiled machine.
Chrissy is rock solid for clients who need bills processed quickly and checked for errors. She helps ensure that what's supposed to happen -- does. As a Muskegon native who has lived in Montana, her 'salt of the earth' values make her a huge asset to our collective integrity.
Samantha is known for coming up with new approaches to internal and external processes, driving efficiency and strong communication. She's an energetic and motivating collaborator with a passion for client success.
Don't take our word for it, see what some of our amazing customers have to say about us. We make decisions that are customer focused and always in the best interest of our clients. We encourage you to check out recommendations on any of our team LinkedIn pages and see what we are up to on Facebook and Twitter.
Since 2003, Catherine has worked with this client to manage contracts, reduce unnecessary carrier services and negotiate with new technology carriers.
Symplicity helped this customer move into a new office bringing in new voice and data services and a new phone system. We assisted them in learning how to use their new equipment and continued to work with them until they were comfortable with the system.
Symplicity helped this client select a new phone system and upgrade from analog to digital telephone services. Our team has also assisted them in creating a redundant internet environment including a fiber optic solution.
Symplicity assisted this customer with local, long distance and internet services for several years. We were successful in fixing billing issues resulting in a $5,000 credit back to the customer.
Symplicity assisted this customer in purchasing a new phone system. We also upgraded them from analog to enhanced digital service, which included the much desired DID numbers.
Symplicity helped this customer with phone and data services across multiple locations.
2016 Grand Rapids Area Chamber of Commerce 2016 Epic Awards Finalist for Woman-Owned Business of the Year
2016 Nominated for the EYEntrepreneur Of The Year®Award
2015 Star2Star Channel Partner and Authorized Reseller Award
2015 Start2Star Top 10 Partner Award
2010 Alliance of Women Entrepreneurs (GROW) Woman of the Year Award
2010 and 2013 Top Three Finalist for the Grand Rapids Area Chamber of Commerce EPIC Awards
The telecommunications landscape can be confusing, time consuming and unnecessarily expensive for IT managers who don't speak the language or fully understand the landscape. Connectivity, compliance, security, up-times and service levels are just a few variables to manage, and each metric varies from carrier to carrier and from company to company. Through our strategic relationships with 100+ carriers and suppliers, Symplicity Communications, Inc. is your strategic partner that will help your IT department navigate through the noise, ensuring that your carrier services integrate powerfully with your IT infrastructure and business vision. Furthermore, we will be your single point of contact for all carrier service related issues for your business for the lifetime of your contract.
Symplicity staff will review your bills and services and provide recommendations to reduce costs or reach technology goals. We have access to most carriers and are familiar with technology trends to provide you with the best services to fit the needs of your business.
Once we have found a solution that fits your business, our team will guide you through the implementation of the services. We will coordinate calls with your team, carrier, and phone and IT vendors to ensure a smooth transition to your new services.
Once the new services have been installed, Symplicity will assist with processing disconnects of any old services. This also includes a review of bills to ensure the new services are billing properly and that any disconnected services stop billing.
Our team will touch base with your staff regularly to review bills and ensure everything is still billing properly.
Throughout your contract, if you have any challenges with any services, our team is here to help. We will open trouble tickets with carriers and manage these tickets until the issue has been resolved.
Our mobility team can help your company save significant time and money by managing your day-to-day cellular needs. Managing cellular services is becoming increasingly important with the growing need for employees be connected remotely.
Why work with Symplicity Communications, Inc. for your cloud solutions and carrier services?
Symplicity Communications, Inc. has created strategic partnerships with 100+ carriers and suppliers that operate locally in your region and worldwide. By working with Symplicity instead of directly with the carrier, you will receive a neutral, highly invested partner who will:
AT&T Business Solutions serves over 3.5 million business customers ranging in size. They offer advanced solutions including mobile applications, cloud computing and corporate network management. AT&T offers enterprise grade network services in 182 countries.
Spectrum provides a great solution for high capacity needs, networking and collaboration, managed services, security, and more. Offering products such as internet, Ethernet, phone services, and TV programming, Spectrum has various reliable connectivity options.
The sophistication of the Comcast network helps them to deliver solutions with great efficiency. Services include an enhanced Fiber Optic network that provides high speed, quality, and high definition as well as Ethernet that delivers standardized, scalable and reliable Metro Ethernet.
COMLINK provides leading edge services such as Optical Wave, Ethernet, DS1, DS3, OCx and Ethernet. In addition COMLINK offers an array of Voice services; PRI, SIP Long Distance and VOIP, with a wide selection of Internet bandwidths up to 100 Gb.
inContact's flexible cloud-based software helps contact centers efficiently support their customers. The result is high customer satisfaction, low attrition, and brand loyalty.
Intercall provides services including basic audio conferencing, collaborative web meetings and video conferencing, virtual events, and unified solutions. They have offices around the world so their dedicated 24/7 service teams are always available to clients.
Nitel is a nationwide managed telecom service provider specializing in providing managed security, monitoring and hosted IT applications via the Nitel cloud. Clients benefit from reliable, secure telecom services like MPLS
Masergy's managed solutions with fully integrated real-time analytics, globally unified communications as a service, cloud-based security and software defined network control give businesses the competitive advantage in the global marketplace.
Star2Star provides cloud based phone systems and scalable cloud communications. They deliver an award-winning scalable unified communications system. Star2Star unifies customers’ voice, video, mobile and fax into a single, easy-to-use system.
TelNet Worldwide is a full-service provider of quality voice, data, and unified communications services essential to business. TelNet’s 24/7 customer care and provides customers with around-the-clock technical support and IP network monitoring.
US Signal is a Midwest cloud provider, internet provider, and network services provider offering a full suite of cloud computing, colocation, and network services. US Signal also operates seven data centers in the Midwest, and provides a full suite of colocation, security and computing services.
The road to Unified Communications begins with West IP Communications. They provide voice services, collaboration solutions, network services, contact center solutions, managed security, management tools, and unified messaging.
Symplicity Communications, Inc. helps organizations strategize, source and implement custom solutions for companies. From our portfolio of 100+ approved suppliers, we will help you determine the right carrier and cloud solution for your needs. Which carrier and cloud service solutions are right for your business? Which carriers are best for your location, your business structure, and your IT infrastructure? To help find out, we offer a complimentary cloud and carrier services review to baseline your current voice and data costs and help design and provide an overview of the cost savings or the efficiency gains available to your company. Contact us for a custom analysis tailored specifically for your organization. We look forward to the opportunity to work with you.
Voice services include local, long distance, toll free, and international calling.
Cloud computing is shared services and a collective infrastructure in a private, public, or hybrid environment.
Internet services include the services that provide bandwidth to your business for internet traffic.
A network that moves information from one location to another.
940 Monroe Ave. NW, Ste. 143