Symplicity Communications Inc.

Symplicity Communications, Inc. was founded in January 2007 by Catherine Lazarock with the single goal of making telecommunications "Symple" for her clients. Since this time, she has expanded the team with project managers and partners who allow clients to experience a complete technology solution!

Technology advances are accelerating the integration of the communications and IT worlds into a cohesive, inseparable business catalyst. With so many options, the method by which busy business executives strategize, source, implement, and maintain their carrier services is more important than ever before.  IT is becoming more strategic and critical in impacting an organization's bottom line.  Companies are seeing the advantage in aligning with Symplicity Communications, Inc. to help navigate carrier and cloud services to decrease IT complexity and drive ROI.  With access to so many options worldwide, Symplicity can help design any solution from top suppliers in the industry.

 Top 10 Benefits of working with a supplier neutral telecom agent

  1.  Gain access to unlimited supplier options.  We can provide access to the best supplier options for your company's needs.

  2.  Secure a single point of contact.  Our company works with the carrier and your vendors so when you have a question, concern, or an issue to resolve, you only need one phone number.  

  3.  Obtain personalized strategy and solution planning.  Symplicity Communications, Inc. has seasoned experts that can construct the perfect technology plan for your company. 

  4.  Eliminate the pressure of quota-based salespeople.  Going supplier direct often means dealing with a one-track minded sales representative.  Symplicity has no quotas to fill, so our recommendations are unbiased.  

  5.  Develop a long-term relationship.  Carrier sales representatives frequently jump companies, while our staff is vested in our own business.  No more turnover-related hassles.

  6. Gain a trusted advisor.  Symplicity staff acts as an extension of your team, guiding you with recommendations tailored specifically to your company's goals.   

  7. Acquire greater leverage.  Symplicity develops strong relationships with service providers, which comes in handy when negotiating contracts or resolving service issues.  

  8. Recover lost hours.  By outsourcing your telecommunications management tasks, you regain hours you would have spent strategizing, vetting various providers and negotiating contracts.  

  9. Focus on what you do best.  You will be much more effective and what you already do.  Adding another expert to your team will increase your peace of mind. 

  10. Stay on the cutting edge of technology.  Symplicity keeps our fingers on the pulse of evolving technologies so you can leverage the right solutions to increase efficiency and productivity.  

Let us do the work for you. Contact Symplicity to set up a bill analysis appointment. We can save you money by determining if you are paying fair market value for your services. Call us today for your free evaluation.


80% of phone bills are incorrect.
80% of phone bills are incorrect.
85% of people pay telecom bills without audit.
85% of people pay telecom bills without audit.
39% of CIOs would be unable to explain their telecommunications bills.
39% of CIOs would be unable to explain their telecommunications bills.
The 2011 average savings for Symplicity clients was 26% or $719 per month!
The 2011 average savings for Symplicity clients was 26% or $719 per month!

The Team

Our team is an extension of yours. So we make sure our people are the type you’d want to work with. We’ve carefully built a down-to-earth and friendly team that holds itself to the highest standard of integrity, transparency, and urgency at all times. “Be the last to speak and the first to offer help”-- that’s the attitude of our hard-working experts as they learn everything they can about your business’ goals and challenges. We’re listeners, investigators, and problem-solvers who don’t mind missing some sleep to get the job done right for you.

As one of ‘West Michigan's 101 Best & Brightest Companies to Work for,’ Symplicity has been able to attract highly-experienced telecom and IT experts who can understand the intricacies of your business’ communications needs and creatively help overcome what’s holding you back. From President Catherine Lazarock’s perspective, "I love providing an environment where employees have the freedom of innovation and are empowered to use their creativity."

Click on a team member to connect on LinkedIn—they’re happy to answer any questions you might have.


Don't take our word for it, see what some of our amazing customers have to say about us.  We make decisions that are customer focused and always in the best interest of our clients.  We encourage you to check out recommendations on any of our team LinkedIn pages and see what we are up to on Facebook and Twitter.   



2016 Grand Rapids Area Chamber of Commerce 2016 Epic Awards Finalist for Woman-Owned Business of the Year

2016 Nominated for the Entrepreneur Of The Year®Award

2015 Star2Star Channel Partner and Authorized Reseller Award

2015 Start2Star Top 10 Partner Award

2011 and 2013 Grand Rapids Business Journal Top Woman Owned Business Finalist

2011 West Michigan's 101 Best and Brightest Companies to Work For

2011 Corp! MagazineBest of Michigan Business

201120132013 Butchie Memorial Veterans Project Holiday Party and Tigers Game

2010 Alliance of Women Entrepreneurs (GROW) Woman of the Year Award

2010 Grand Valley State University Outstanding Intern and Internship Supervisor of the Year

2010 Corp! MagazineMichigan's Economic Bright Spots Award

2010 and 2013 Top Three Finalist for the Grand Rapids Area Chamber of Commerce EPIC Awards

EPIC FinalistEPIC FinalistEPIC EPIC Finalist

EPIC Award

Corp! Magazine Best of Michigan BusinessCorp! Magazine Michigan's Economic Bright Spot Award

Community Involvement

  Grand Rapids Chamber of Commerce Member West Michigan Technology Association Inforum



Catherine Lazarock
Super9 Cloud Certification
Intelisys Certified Telecom Solutions Professional
Intelisys Certified Advanced Data Networking Solutions Professional
Intelisys Certified in UCaaS Solutions
Intelisys Certified Cloud Computing Solutions Professional
Intelisys Certified Advanced Cloud Methodology Expert
Intelisys Certified Advanced Data Networking Solutions Professional
Intelisys Certified Network & Data Security Professional
Intelisys Certified UK Telecom Solutions Professional

Tracy Pryce
Master's of Management
Intelisys Certified Advanced Data Networking Solutions Professional
Intelisys Certified Telecom Solutions Professional
HDI Support Center Manager
Intelisys Certified UCaaS Solutions Professional Certification Track

Jeff Winker
Super9 Cloud Certification
Intelisys Certified Telecom Solutions Professional
Intelisys Certified Advanced Data Networking Solutions Professional
Intelisys Certified in UCaaS Solutions
Intelisys Certified Cloud Computing Solutions Professional
Intelisys Certified Advanced Cloud Methodology Expert
Intelisys Certified Advanced Data Networking Solutions Professional
Leadership, Teambuilding & Culture Shaping
Disney Approach to People Management
Supervision and the Law
Coaching for Service Excellence
Franklin Stress Management
CISCO Call Manager Basic Administration (CCMBA) v1.0
Lucent BTC120H G3 Admin. Definity EVS
Lucent BTC120H CentreVu CMS Admin. with G3 EAS
Lucent BTC120H Definity ECS World Class Routing Admin

Sara Tamminga
Intelisys Certified Telecom Solutions Professional
Intelisys Certified Advanced Data Networking Solutions Professional
Intelisys Certified in UCaaS Solutions
Intelisys Certified Cloud Computing Solutions Professional
Intelisys Certified Network & Data Security Professional

   Samantha Scholten
Inforum Center for Leadership: Emerging Leader Certification
Intelisys Cloud Services University: Telecom Solutions Professional
Intelisys Cloud Services University: Cloud Computing Solutions Professional

            UCAAS Solutions Certification    Super 9      Cloud Computing  


Our Process

The telecommunications landscape can be confusing, time consuming and unnecessarily expensive for IT managers who don't speak the language or fully understand the landscape.  Connectivity, compliance, security, up-times and service levels are just a few variables to manage, and each metric varies from carrier to carrier and from company to company.  Through our strategic relationships with 100+ carriers and suppliers, Symplicity Communications, Inc. is your strategic partner that will help your IT department navigate through the noise, ensuring that your carrier services integrate powerfully with your IT infrastructure and business vision.  Furthermore, we will be your single point of contact for all carrier service related issues for your business for the lifetime of your contract.  

Technology Analysis

Symplicity staff will review your bills and services and provide recommendations to reduce costs or reach technology goals. We have access to most carriers and are familiar with technology trends to provide you with the best services to fit the needs of your business.



Once we have found a solution that fits your business, our team will guide you through the implementation of the services. We will coordinate calls with your team, carrier, and phone and IT vendors to ensure a smooth transition to your new services.


Post Implementation

Once the new services have been installed, Symplicity will assist with processing disconnects of any old services. This also includes a review of bills to ensure the new services are billing properly and that any disconnected services stop billing.


Bill Review

Our team will touch base with your staff regularly to review bills and ensure everything is still billing properly.


Customer Service

Throughout your contract, if you have any challenges with any services, our team is here to help. We will open trouble tickets with carriers and manage these tickets until the issue has been resolved.


Mobility Management

Our mobility team can help your company save significant time and money by managing your day-to-day cellular needs.  Managing cellular services is becoming increasingly important with the growing need for employees be connected remotely.




Why work with Symplicity Communications, Inc. for your cloud solutions and carrier services?

Symplicity Communications, Inc. has created strategic partnerships with 100+ carriers and suppliers that operate locally in your region and worldwide.  By working with Symplicity instead of directly with the carrier, you will receive a neutral, highly invested partner who will: 

  • Learn your business structure and goals up front. 
  • Understand your IT infrastructure and how it integrates with your carrier service needs. 
  • Determine the optimal solution for your business. 
  • Do the research to source the optimal solution and negotiate contracts. 
  • Implement and support the selected solution. 
  • Post implementation disconnection of old carrier and confirmation of new bills matching contracted terms. 
  • Stay on with your team to handle all customer service and escalations. 
  • Become an integrated part of your organization's ecosystem. 



Symplicity Communications, Inc. helps organizations strategize, source and implement custom solutions for companies.  From our portfolio of 100+ approved suppliers, we will help you determine the right carrier and cloud solution for your needs.  Which carrier and cloud service solutions are right for your business?  Which carriers are best for your location, your business structure, and your IT infrastructure?  To help find out, we offer a complimentary cloud and carrier services review to baseline your current voice and data costs and help design and provide an overview of the cost savings or the efficiency gains available to your company.  Contact us for a custom analysis tailored specifically for your organization.  We look forward to the opportunity to work with you. 


Voice services include local, long distance, toll free, and international calling.

  • PRI
  • Hosted PBX Solution
  • SIP
  • POTS


Cloud computing is shared services and a collective infrastructure in a private, public, or hybrid environment. 

  • DR-aaS 
  • UC&C
  • Infrastructure-aaS
  • Desktop-aaS
  • IT-aaS


Internet services include the services that provide bandwidth to your business for internet traffic.

  • Cable Internet
  • Fiber Solutions
  • T1 Internet Connection


A network that moves information from one location to another. 

  • MPLS
  • Point to Point 
  • Cloud Firewall


20 July 2014
Symplicity Communications' Education Blog

Join Caleb Compston as he unpacks each part of the Fiber+ bundle!

20 July 2014
Symplicity Communications' Education Blog

Presented by: Jeff Dyer, US Signal Manager of Cloud Engineering and Architecture

  • What is HPC?
  • Why HPC?
17 June 2014
Symplicity Communications' Education Blog

Join Brian Treadwell, Director of Sales Engineering, as he discuss the advantages of moving your equipment into US Signal's Data Centers. Learn more about environmentals, security, and CapEx vs OpEx.


View all Blogs


Catherine Lazarock,President



Tracy Pryce,VP of Client Experience



Dee Cox,Mobility Manager



Sara Tamminga,Client Experience Manager



Jeff Winker,VP of Business Development



Brandon Burchard,VP of Strategy and Insights


Symplicity Communications Inc.


940 Monroe Ave. NW, Ste. 143
Grand Rapids, MI 49503





Customer Service




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