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As the world becomes more and more dependent on technology, there is so much more data out there than ever before. Unfortunately, because we’ve adopted these new tools and systems so quickly, there has been a steep (and expensive) learning curve, particularly when it comes to security. One of the most troubling signs is that

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Because the internet has been around for so long, it’s easy to become numb to it after a while. We have unlimited access to the world’s information, and thanks to modern technology, this data can be sent and received immediately. At its core, that’s what the internet does – send and receive information. However, when

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In our previous article, we outlined the various benefits that your business could expect by incorporating a contact center as a service (CCaaS). However, if you want to understand the multiple reasons why CCaaS technology can help push your brand forward, you need to know all of its components. So, with that in mind, we

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UCaaS

Thanks to advances in cloud technology, it’s never been easier for businesses to operate without having to invest in complicated and expensive infrastructure. These days, companies have access to a wide array of tools “as a service.” However, as helpful and streamlined as these methods are, they can come with a lot of technical jargon.

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Communication

If we had to determine one of the driving causes behind innovation and modern technology, we believe that communication would be in the top spot. When you think about it, so much of our devices and systems today make it easier than ever for people to communicate. Email, smartphones, cloud networking – everything is connected.

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Contact Center

Regardless of the kind of business you operate, customer service through a contact center is going to be an integral part of your success. Allowing customers to contact you with questions and concerns ensures better engagement and can enhance the overall user experience. For enterprise-level businesses, the best way to handle customer calls is through

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Today, every organization (regardless of size or industry) has sophisticated communications tools at its core. These tools can often be expensive and complicated, requiring an upfront investment of capital and regular support staff. What if there was a way of achieving the same level of integration and collaboration that was more cost-effective, more flexible… and

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Symplicity Communications celebrated the opening of our larger, more advanced work environment by hosting a ribbon-cutting ceremony with the Grand Rapids Area Chamber of Commerce. The event was attended by a diverse collection of clients, technology partners, and fellow members of the Chamber of Commerce. We were honored to be joined by so many great

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