(Grand Rapids, Michigan)— Symplicity Communications has been recognized as a 2024 APEX Accelerator Best Small Business, presented by Michigan Celebrates Small Business. Symplicity will be acknowledged on stage at the in-person awards ceremony during the 20th annual Michigan Celebrates Small Business Awards Gala on May 21, 2024. The event will gather over 800 guests at […]
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The Symplicity Library
Technology insights from our industry experts. This isn’t academic: we work on this stuff every day.
Cloud platforms offer flexibility. On-site systems allow tighter control. The choice between an on-premises or cloud contact center depends on an organization's needs, resources, and priorities. An optimal solution balances practicality and strategy.
Unified communications as a service (UCaaS) allows small and medium-sized businesses (SMBs) to access enterprise-level collaboration tools. Cloud-delivered UCaaS solutions provide affordable pricing models that scale.
Unified communications enables employees to collaborate across channels and devices and integrate critical systems. Companies face a serious question: should they adopt flexible cloud-based communications or maintain existing on-premises infrastructure?
Unified communications as a service (UCaaS) platforms provide valuable analytics and reporting on unified communications usage and performance. These insights help organizations optimize UCaaS investments by revealing how tools are used.
Unified communications as a service (UCaaS) providers must comply with regulations that impact customer communications data. These laws establish controls, addressing confidentiality, privacy, security, availability, and transparency.